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Customer Service Representative

Vacant Position: Customer Service Representative

PacBlue Printing is looking for an experienced, highly motivated full time Customer Service Representative (CSR) for its digital printing facilities located in Vancouver. The CSR will work directly with customers, account executives, production managers, outside vendors and company management. The incumbent will be a positive, proactive individual, with strong interpersonal and communications skills, who has an eye for detail, the ability to set priorities, and meet tight deadlines managing jobs through various phases of production.

Job Duties and Responsibilities include, but are not limited to:

  • Manage and ensure the quality of output and finishing of print jobs.
  • Interact with customers to take orders and enter them in our production system
  • Satisfy customers’ needs in an efficient manner
  • Provide consistent contact with clients
  • Co-ordinate orders
  • Create, update and manage dockets
  • Co-ordinate pre-press, print & bindery projects   
  • Act as a liaison between sales, customers, production & outside vendors
  • Provide customer support through all stages of production
  • Assist with various aspects of business development
  • Promote additional services and solutions to existing clients (upselling/cross-selling)
  • Provide consultation services and recommendations for best approach to job completion to customers, both internal and external
  • Ensure timely production and delivery of jobs
  • Communicate all activities/ issues with manager on a daily basis
  • Handle walk in customers
  • Administrative tasks

 

Candidate should possess:

  • Positive, friendly demeanour
  • Familiarity with computer quoting system an asset, but not a requirement
  • Familiarity with computer customer relations management software an asset, but not a requirement
  • Post secondary education in graphic arts or print related program and/ or minimum 3 years printing industry experience including pre-press, digital printing, offset printing; finishing and signage
  • Fluent in English with the ability to communicate effectively
  • Strong organizational skills
  • Strong computer skills is a must
  • Ability to multitask and remain organized
  • Energy and drive

 

This position offers a competitive compensation, health package and vacations. If you describe yourself as a team player, enthusiastic, possess a high level of integrity, energy and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Interested? 

Email: careersatpbdotcom

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PacBlue Digital Imaging Inc.
380 West 2nd Avenue, 2nd Floor, Vancouver, BC, Canada V5Y 1C8
Work:+1-604-714-3288
Fax:+1-604-714-3289
Email:

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