PacBlue Printing's Digital Planroom

ProjectFile

ProjectFile - FAQ

If you have any questions that aren't answered here, email us at projectfileatpbdotnet

  1. Can I use Mozilla Firefox browser for ProjecFile?
    • No the ProjectFile only supports Internet Explorer 5.5 or later on Microsoft Windows Operating Systems.
  2. Can I use ProjectFile on a MAC computer?
    • ProjectFile is not supported on MAC computers, but with the use of a PC emulator , the program will run.
  3. I have Windows Vista on my computer can I use ProjectFile?
    • Yes you can use Vista to view the files, however some advanced security settings in Vista may need to be adjusted by your local system administrator to allow for the install of the “ProjectDox Components”.
  4. I’ve been invited to view a project but what is my password?
    • You should have received a password that is generated by the system when you were invited into ProjectFile. It is possible that the email went into a SPAM filter and was directed to your Junk Mail folder. If you are unable to retrieve that particular email, you can request your password by either contacting the Project Manager (the person who invited you into the Project) or  ProjectFile support – projectfile@pacblue.net  . If you have used ProjectFile on another project, your old password should still be valid.
  5. When I enter in my password I receive a message that says “The email address or password you entered is incorrect”
    • Passwords are case sensitive. Be sure that your password is in the proper case.
  6. I changed my password when I logged in the first time, now I don’t remember it.
    • You can either use the “Forgot your password ?” option on the Login page, or contact projectfileatpbdotnet  to reset your password.
  7. How To add ProjecFile to my list of trusted sites
    • Download  AllowProjectFile
    • Once downloaded double click on AllowProjectFile to run it.
  8. I receive a “pop-up blocker” message when I try to log into the system.
    • ProjectFile requires you to turn off the pop-up blocker in your browser. In order to do this, follow these steps:
      1. Select Tools > Pop-up blocker > Pop-up blocker Settings
      2. Add the following address to allow pop-ups: http://projectfile.net
      3. You will also have to turn off any pop-up blocker provided by these toolbars:
  9. What are the “project dox components”?
    • A technology created by Microsoft that allows dynamic applications to install and run in Internet Explorer. Commonly known as Active X components, these are required for the file viewer used in ProjectFile.
  10. When I click on the folder to view plans I get “No files currently exist in (the folder name).”
    • Expand the folders by clicking on the plus (+) sign on the left side of the folders. Expand down until you see a file count to the right of the folder, then click on the folder name to see the thumbnails of the files that are located in that folder.
  11. I have questions about the project regarding the plans, specifications, bid date, etc.
    • Contact the Project manager on the project.
  12. I do not have permission to upload files to folders. How do I get upload rights to these folders.
    • Contact the Project manager on the project.
  13. I have questions about how to use ProjectFile.
PacBlue Printing is on Twitter PacBlue Printing is on Linked In PacBlue Printing is on Facebook
PacBlue Digital Imaging Inc.
380 West 2nd Avenue, 2nd Floor, Vancouver, BC, Canada V5Y 1C8
Work:+1-604-714-3288
Fax:+1-604-714-3289
Email:

© 2013 PacBlue Digital Imaging Inc. All rights reserved.


printing in vancouver